1、电话打英语守则及常用语句情况一：打电话的人要找的人不在， 问对方是否要留言Can I talk to Mark？ （我可以跟 Mark 讲话吗？）He is out on his lunch break right now. Would you like to leave a message？ 他出去吃午饭了， 你要留言吗？He is not available right now. Can I take a message？ 他不在， 我可以帮你传话吗？情况二：打电话的人要找的人不在， 愿意接受对方的留言Can I leave a message？ 我可以留个话？Yes. Go ahead,
2、 please. 可以， 请继续。Of course. Hold on for just a second so I can grab a pen and paper. 当然， 稍等一下让我拿个纸笔。Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然， 如果你可以等我一下下， 让我找张纸写下来。情况三：打电话的人找的是你自己Is Daisy there？ （Daisy 在吗？）This is she. 我就是。 （注： 男的用 This is he.）Yo
3、ure speaking/ talking to her. 你正在跟她说话。（注：男的用Youre speaking/talking to him.）This is Daisy. 我就是 Daisy.Thats me. 我就是。情况四：对方打错电话Can I speak to Alexander Walker？ 我可以和 Alexander Walker 说话吗？Alexander Walker？ Im sorry, but theres nobody here by this name. Alexander Walker？ 抱歉， 这里没这个人。Im sorry. Im afraid you
4、ve got the wrong number. 抱歉， 恐怕你打错电话了。What number did you dial？ 你打几号？情况五：打电话的人要找的人是别人， 请对方稍等Is Brandon there？ Brandon 在吗？Yes, he is. One moment, please. 他在。请稍等。Hold, please. 请稍等。Hold on, please. 请稍等。Let me see if hes here. Hang on. OK？ 我看看他在不在。等一下， 好吗？情况六：接受对方留言时听不清楚， 希望对方重复When he comes back, can y
5、ou have him call me at (206) ？ 他回来后， 能不能让他打 （206） 这个号码给我？Can you repeat again, please？ 能不能请你再重复一次？(Say) Again, please？ 再说一次好吗？Pardon？ 抱歉。（请再说一次）Come again, please？ 再说一次好吗？Im sorry？ 抱歉。（请再说一次）情况七：跟对方要求跟（打电话的人）刚刚已经通过话的人再讲话Can you put Daisy back on？ I forgot to tell her something. 你能否请Daisy再来听电话呢？ 我忘了跟
6、她讲一件事。Sure. Ill go get her. 当然！ 我这就去叫她。告知公司名并自我介绍1. Franklin Company Personnel Department. 富兰克林公司人事部。2. Good morning Franklin Company, may I help you? 早晨好，富兰克林公司。我可以为你服务吗？3. Personnel Department. This is Carol/Carol speaking. 人事部，我是卡洛。*办公室电话最重要的就是礼貌，所以不论是接电话或打电话，都应该先报自己及公司的名字。请问找那位Who would you like
7、 to talk to/speak to? 请问找哪位？他在忙线中1. Her line is busy at the moment. Can somebody else help you? 她正在通电话，别的人可以帮你吗？2. Hes on another line right now. 他现在正在接另外一个电话。3. Hes talking a long-distance call now, what can I do for you? 他正在接长途电话，有什么我可以帮你吗？4. Sorry, his line is busy. 抱歉，他正在打电话。请你稍等一下1. Could you h
8、old a moment, please? 你能稍等一会儿吗？2. Hell be with you in a moment. 过一会儿他就会接你电话了。3. Can you hold on, please? 你能稍等一会儿吗？4. Just a moment. He is on his way now. 请稍待一下。他马上来接电话。5. Hang on a second, please. 请稍等。6. Could you hold on any longer? 你能再稍待一会儿吗让你久等了1. Im sorry to keep you waiting. 抱歉让你等待。2. Im sorry
9、to have kept you waiting. 抱歉让你久等了。*有时候真的让人久等时，说这句话会让对方心平气和一些。通常都会用完成式to have kept you3. Sorry for the delay. 对不起慢了一点。现在不方便接电话1. She has a visitor at the moment. 她现在有客人。2. He is in a meeting now. 他正在开会。3. Im sorry, but he is unable to come to the phone now.很抱歉，他现在无法接电话。4. Im sorry, but I was just on
10、my way out. Can I get back to you later? 很抱歉，我正好要出门。可不可以稍后再打给你。道谢接受别人的礼物或招待后，打电话道谢为最起码的礼貌之一。1. Thank you for the present. Its just what I wanted.2. Thank you so much for the homemade cake.3. I dont know how to thank you for such a beautiful flower.4. I received your gift. Thank you for the lovely br
11、acelet.翻译：1. 谢谢你的礼物，这正是我想要的。2. 非常谢谢你作的蛋糕。3. 真不知道要如何谢谢你， 这么漂亮的花。4. 我收到你的礼物了。谢谢你可爱的手镯。当在回答他人的致谢时，可以说下面的句子，都有 别客气 的意思：1. Youre welcome.别客气。2. Not at all.这没什么。3. Its my pleasure.这是我的荣幸。4. Dont mention it.别放在心上。5. Thats all right.这没什么。6.No trouble at all.一点也不麻烦。7.Im gload you enjoyed it.真高兴你觉得满意。听不清楚1. S
12、orry, I didnt catch you.对不起，我听不懂你说的。2. Sorry, I didnt understand. 抱歉，我听不懂。3. Sorry, I didnt get what you said. 对不起，我没听懂你说的话。4. I cant hear you very well. 我听不太清楚。5. I can barely hear you. 我几乎听不到你说的。6. Im having trouble hearing you. 我听不清楚。7. We have a bad connection. 通讯效果不太好。8. I cant catch what you a
13、re saying. 我听不太清楚你说的话。发生上面的情况，你可以请对方在重复一遍，你可以说：1. Pardon?请再说一遍好吗？2. Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4. Could you repeat that, please? 能请你再说一遍吗？5. Would you say that again? 你能再说一遍吗？请对方说慢点的说法：1. Would y
14、ou speak more slowly? 你能再说慢一点吗？2. Could you speak up a little? 你能在大声一点吗？（speak up 大声说=speak out）3. Would you speak more clearly? 你能再说清楚一点吗？4. Would you explain more for me? 可以为我解释一遍吗？5. Please speak a little louder. 请讲大声一点。6. Would you slow down, please?清说慢一点好吗？预定机位1. Id like to make a reservation f
15、or a flight from New York to Boston on Nov.28th.2. Could I get my seat assignment?3. Id like a window seat.4. Id like in the non-smoking section.5. I prefer to sit by the window.6. Do you have a seat on the flight after that?翻译&解析翻译：1. 我想预定十一月二十八号从纽约到波士顿的班机。2. 我可以指定座位吗？3. 我要一个靠窗的位子。4. 我想要无烟区的座位。5. 我
16、想坐在靠窗位置。6. 下一班飞机有位子吗？解析：1. window seat 是靠窗的座位， aisle seat是靠走道的座位2. one-way ticket 单程票 round-trip ticket是双程票3. 三种机位的等级为：first class 头等舱； business class公务舱; economy class 经济舱其他常用的问句Hello, Air China Flight Reservations. May I help you?喂，你好，中国航空公司订票处，需要帮忙吗？Yes. Have you got any seats left on the 10th at
17、 7:30 a.m. to HongKong?是的。你们还有10号早上7点半去香港的机票吗？Yes, we have. For how many? 有，要几张？Please keep two for us to pick up.请给我保留两张。Would you prefer a window, aside or enter seat? 您喜欢*窗、*走道还是中间的位置？Window, please.*窗的吧。1. Whats the department time? 起飞时间是什么时候？2. What time is the flight scheduled to leave today?
18、那班飞机今天何时起飞？3. Whats the check-in time? 何时开始办理登记手续？4. How long does the flight take? 要飞多久？5. Is this ticket refundable？这张机票可以退票吗？租车1. Id like to reserve a car for next Monday. 我想在下周一预定一辆车。2. How much do you charge for renting a car? 租一辆车要多少钱？3. Id like to keep the car for one more day. 我要多租一天车。订购商品及询
19、问1. Id like to place an order for your party dress from your catalog.2. May I order some flowers?3. How can I pay for this item?4. Id like to buy the car on your TV commercial.5. Please send me your catalogue.6. Do you have any Life Menu Magazine tenth stock?7. How long will it arrive?8. The Product
20、 you sent to me is not what I ordered.9. Im calling about an order I placed a month ago. It hasnt arrived yet.翻译：1.我想要订你们目录上的晚礼服。2.我可以订些花吗？3.我要怎么付款？4.我想要买你们电视广告上的汽车。5.请寄目录给我。6.你们第十期的生活菜单还有存货吗？7.需要多久才会送到呢？8.你们送来的产品不是我订的东西.9. 我打电话是因为一个月前我订的东西。产品到现在都还没到。解析：1. 现在电话或网络订购在国内也很流行，即使是人在国内你也可以订购外国目录上的产品。但在打电
21、话前一定要先记下商品的型号及尺寸，以节省通话时间。2. commercial有(电视、广播中的)商业广告之意，也可说成commercial film, 简称为c.f. 。而advertisement则指(平面的)广告，简称为ad; advertisement mail 是广告邮件； advertisement column是广告栏，这些都是很常用到的。3. place 有开出订单之意。ie: to place an order with sb. (和某人订订单)恭喜的话：最近周围结婚生子的人突然陡增，不知道2003年为什么会有这么多的人选择婚姻，也许是因为幸福的感觉是可以传染的吧好吧，先介绍几
22、句恭喜的话：1. Congratulations! Im sure you two will make a nice couple.2. I heard youre getting married. Congratulations!3. Congratulations to the bride and groom.4. May you have a wonderful new life together.翻译：1. 祝你们佳偶天成。2. 我听说你们要结婚了，恭喜阿！3. 祝福新郎和新娘。4. 祝新婚快乐。还有，要是听到友人生小孩了，你可以说：Congratulations on your ne
23、w baby.翻译成中文，可以酸一点：弄璋（弄瓦）之喜。让人值得恭喜的事情，当然不只结婚生子了，还有1. Congratulations on your graduation. 学成毕业之喜。2. Congratulations on your promotion. 恭喜你升官。外国人喜欢在节日、逢年过节时，于亲朋好友间写卡片或打电话道贺，表达心意。（中国人也应该学习一下，尤其是对你的外国朋友和外国客户，要特别注意哦！）当然了好事也可能发生在咱们自己身上，当接到恭贺电话时，你可以说：1. Thank you for saying so.谢谢你这么说。2. Thank you but I hav
24、e a lot to learn yet.谢谢你，但我还有很多要学习的地方。3. Its very nice of you to say so.谢谢你这么说。4. Thank you. You flatter me.谢谢你，你过奖了。5. Thank you, Im just very lucky.谢谢你，我只是比较幸运而已。要找的人不在a: Hello, This is carol. May I speak to Miss Chen?b: Yes, one moment please. Ill get her for you.a: Thank you.b: Im sorry, shes no
25、t at her room right now.a: Oh, Ill call her again.翻译a: 喂，我是卡罗，可以请陈小姐听电话吗？b: 好，请等一下，我为你转接。a: 谢谢。b: 对不起，她现在不在。a: 那我在打给她。自我介绍时，请注意：1. hello等于是中文的 喂，随时随地可用。2. 打电话先行自我介绍是一种礼貌。电话中最常用This is.的形态而不是 Here is.或I am.,这是打电话需要注意的。3. May I speak to. 也可以换成是 Can I speak to. 请.听电话。要找的人不在a: Hello, This is carol. May
26、I speak to Miss Chen?b: Yes, one moment please. Ill get her for you.a: Thank you.b: Im sorry, shes not at her room right now.a: Oh, Ill call her again.翻译a: 喂，我是卡罗，可以请陈小姐听电话吗？b: 好，请等一下，我为你转接。a: 谢谢。b: 对不起，她现在不在。a: 那我在打给她。自我介绍时，请注意：1. hello等于是中文的 喂，随时随地可用。2. 打电话先行自我介绍是一种礼貌。电话中最常用This is.的形态而不是 Here is.
27、或I am.,这是打电话需要注意的。3. May I speak to. 也可以换成是 Can I speak to. 请.听电话。抱歉这么晚打来的说法：1. Im sorry to call you so late. 对不起这么晚打电话来。2. I hope I didnt catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思）3. I hope I didnt wake you up so early. 我希望这么早没有吵到你。4. Im sorry to call you so early. 对不起这么早打电话来。5. Im sorry to
28、bother you at this hour. 很抱歉在这时打扰你有急事时的表达方法：1. Its urgent. Could I have her mobilephone number?2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now.翻译：1. 我有急事，可不可以告诉我她的手机号码？2. 能不能告诉我在哪里可以找到她？3. 我有急事，需要马上跟他联络。电话常用英语口语Hello. May I speak to Mr. Brown?yes, this is he speaking.Whos speaking, please?Im sorry, he is not in now.Would you like to leave a message?Mr. Brown is on another line now.Hold the line a moment, please.May I have Ext. 5883?I cant hear you.Would you speak a little louder?Im
