1、东方银座美爵酒店火灾应急疏散程序政策Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May27,2017日期：2017年5月27日Pages:页数：1Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject:Fire Receiving Guidelines主题：接警程序Objective of Policy政策目的In order to promptly confirm the fire-alarm reason, adopts the measure
2、s to control and handling the fire-alarm as soon as possible.为了与时确认火警原因，尽快采取措施控制与处置火警。Policy and Procedure政策和程序When Fire Control Center receive the fire signal from automatic fire alarm system:消控人员接到火灾自动报警系统的火警报警信号：Inform the duty supervisor and securities nearby at once.用对讲机立即通知当班主管和火警附近的保安员。Inform
3、 the operator by phone.用通知总机。Report the fire location clearly by using standard language. 使用标准语言报清楚火警具体位置。When operator gets report from CCTV Room, the message must be immediately reported to following persons:总机接到消控中心火警报告后，立即通知：Front Office: Assistant Manager前厅部：大堂副理Engineering: Duty Engineer工程部：值班
4、工程师Moving out to the scene of fire immediately when receive the fire alarm.相关人员接到火警报告后立即赶往火警地点：Duty security supervisor and guards should carry the emergency lights and extinguishers. 保安部当班主管和保安部员工携带应急灯，灭火器。Front Office AM should carry the master key of hotel.前厅部大堂副理带上酒店万能钥匙。Policy & Procedure No.:政
5、策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages:页数：2Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject:Fire Receiving Guidelines主题：接警程序Duty engineer should bring the lantern and other facilities.工程部值班工程师携带应急照明灯与相关工具。Arrive at the fire site, inspect the reason of the fi
6、re speedy and take the efficiency measures to control the situation.上述人员到达火警现场后，应迅速查明火警原因，采取有效措施进展处置：If fire is caused by fog, smoke, powder or strong stimulate smell, firstly should make the venue airy, and relieve the fire alarm. Then inform the CCTV to reset the host fire device.由于烟雾，蒸汽，粉尘，强刺激气味等
7、引起的报警，因采取通风，即解除火警。通知消防中心将消防主机复位。If Fire alarm is caused by the automatic alarm system internal malfunction, the duty engineer should immediately arrange to repair the malfunction.由于火灾自动报警系统内部故障引起的误警，值班工程师应立即安排维修，排除故障。Fire has been put out, inform the CCTV Room to enter fire alarm stage I, report the
8、 situation to all duty managers and department managers.Security manager need report the cause andprocessing situation to GM and prepare a detail analysis report after the event.有明火但已被扑灭，通知消控中心进入一级火警程序，并告知值班经理和所属部门经理。保安部报告总经理灭火过程与火灾起因，事后做详细分析与汇报。If fire is spreading speedy, inform CCTV Room to enter
9、 fire alarm stage immediately, take the efficiency measures to control the fire spreading.有明火但火势较大，迅速通知消控中心进入二级火警程序，并采取有效措施控制火势蔓延。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages:页数：3Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject:General Fire
10、 Instruction主题：常规火灾处置指引Objective of Policy政策目的To put out the fire speedy, ensure the safety of all the guests and hotel property.迅速扑灭大火，保障酒店，客人和员工生命财产安全。Policy and Procedure政策和程序Advance the guest and staffs ability of self-prevention and self-succor, use the fire extinguisher correctly to control th
11、e fire. Put out the fire at the beginning by good planning and organizing, lead the guest evacuation safety.提高宾客员工的自防自救能力，正确使用灭火器材控制火势蔓延。有计划，有组织有准备地把大火扑灭在初始阶段，引导宾客安全疏散。Under no circumstances is anyone to call the fire brigade directly，must get the mand from the highest officer of hotel before call t
12、he fire brigade(119) through operator.在任何情况下，任何人都不要直接打给政府消防队，必须在酒店最高管理者命令下，通过总机报政府消防队119。Any staff discovering a fire or seeing smoke must dial “88119”to inform the CCTV Room of the detail location of the fire.任何一名员工当发现有明火或见有起烟雾时，必须立即拔打“88119通知消控中心，并告知起火地的具体位置。Do not panic. If the fire is small, try
13、 to extinguish the fire or hydrant. However, do not take any risk should you feel that the fire is unmanageable, for your own safety.切勿惊慌，如果火势较小时应该试着用附近的灭火器材，如灭火器或消火栓进展扑救。然而当感觉火势扑救无法自我控制，危与到个人安全切勿承当风险。Reassure all guests to avoid panic. If an evacuation order is received (only under GM instruction),
14、 inform all guests in a calm manner and direct them to leave via fire staircases. “DO NOT USE ANY ELEVATOR FOR EVACUATION.安抚所有客人请勿惊慌。当接到疏散宾客的命令时，应通知所有宾客保持镇定并指引他们从防火楼梯进展疏散。“严禁使用电梯进展疏散。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages:页数：4Originating Dept: Security Department发
15、起部门；保安部Cc: All Departments分发：各部门 Subject:General Fire Instruction主题：常规火灾处置指引Staff will leave after the guests have been evacuated. Switch off all electrical appliances and close gas pipe where possible and close doors and windows when leaving the scene.员工在宾客疏散后，撤离现场时需关闭所有电器装置电源开关，尽可能关闭所有煤气阀同时关闭门窗。As
16、sembly point for all guests and staff is the east parking.宾客和员工的集合点：酒店东广场。Be sure you know how to use fire fighting equipment and facilities. These are explained on the following pages.确保每位员工会使用灭火器材设备，以下页中将有详细使用说明。Order given by Fire Service Personnel must be strictly obeyed.必须严格遵守执行防火指挥员的命令。Policy
17、& Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages:页数：5Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject:Fire Fighting System主题：火灾扑救系统Policy and Procedure政策和程序StageFire Situation一级火灾情景1.The fire at its initial stage火势处于刚萌发阶段；2.No danger of spreading of b
18、urning.并没有向外扩散传播的危险；3.The state of damage and loss is minimal.火灾造成的损失较小；4.The fire is in a state that can be put out easily by the extinguisher or other means. 此类火灾能使用灭火器或其他物品将其扑灭。StageFire Situation二级火灾情景1.The fire is out of control beyond Stage.火情已超出一级火灾；2.Spreading risk is conspicuous, generating
19、 much smoke.火势有明显扩散趋势，并产生浓烟；3.The fire is in a state which can be put out by the pulsory fire prevention team and Emergency Stand-by Team.此类火灾可由义务消防队与紧急事故处理小组将其扑灭。 Stage Fire Situation三级火灾情景1.The fire presents a state of emergency. Out of control, beyond stage, with stronger smoke spreading upstairs
20、.火情已超出二级火灾，浓烟向上扩散；2.The fire in a state with burning spreading horizontally and vertically燃烧区域向四面迅速扩散；3.The fire is in a state in which human and material damage is anticipated.Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages:页数：6Originating Dept: Security Department发起部门；保安
21、部Cc: All Departments分发：各部门 Subject:Fire Fighting System主题：火灾扑救系统此类火灾情景人和物质的损失都是可预见的；4.Fire is in a state which cannot be put out by the pulsory fire prevention team and Emergency Stand-by Team, need to ask help from local fire department. 此类火灾义务消防队与紧急事故处理小组无法将其扑灭，需求助政府消防机构。Policy & Procedure No.:政策程
22、序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages:页数：7Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject:Fire Fighting System主题：火灾报告程序Policy and Procedure政策和程序StageFire一级火灾1.Report to: The Fire Control Room (Hotel guests will call Operator)报至部门：消防控制中心酒店宾客将告知总机2.Reporting M
23、ethod:通报方法：*Reporting by the first observer EMERGENCY TEL “88119”第一时间发现火情者拔紧急“88119* Mechanical alert Automatic fire detectors, sprinklers and alarm system机械设备报警自动烟感报警器、自动喷淋和报警系统The change from stageto fire will be decided by the judgment of the Fire Chief (Security Manager) in control of the fire s
24、ite, and the change of fire situations by phase will be reported to GM in time. 二级火灾与三级火灾的划分由防火负责人保安部经理在火灾现场进展判断，火势情况的变化要与时通报给总经理。 * After insure stage fire, CCTV Room must get the mand from the highest officer of hotel before call the fire brigade through operator. 确认是三级火灾后，消控中心必须得到酒店最高管理者的指令，通过总机向
25、政府消防队报警。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日 Pages:页数：8Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject:Fire Containment Procedures主题：火灾控制程序Policy and Procedure政策和程序Control of stagefire (action to be taken within three minutes)一级火灾的控制扑救行
26、动在三分钟内进展1.Actions to be taken by the First Observer; to put out the fire by the extinguisher or other means, only by trained up person, without taking any risk.第一时间发现火情者扑救行动；运用灭火器或其他灭火器材，但扑救人员必须是事先承受过培训且切勿承当危险。2.Measures to be taken when the facilities on Fire Control Room indicate a fire; to be ext
27、inguished immediately by the fire extinguisher.在消防控制设备显示出现有火灾时；立即由消防员用灭火器将其扑灭。Control of stagefire (action to be taken within five minutes)二级火灾的控制扑救行动在五分钟内进展1.Fire fighting activities扑救行动：The security manager will direct the activities in person at the fire site.保安部经理将在火灾现场安排人员进展扑救；.*Mobilize the pu
28、lsory fire prevention team and fire fighting team at the place of the fire and proceed with fire-fighting activities.召集义务消防队，组织灭火作战组到火灾现场并进展火灾扑救工作；*Mobilize the emergency stand-by team by confidential broadcast and assigned duties such as control of fire or prevention of property damage.通过应急广播召集动员紧急
29、事故处理小组并布置工作任务，如进展扑救或保护资产不受到破坏。2.Fire fighting equipment灭火设备：* Extinguisher灭火器 Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages:页数：9Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject:Fire Containment Procedures主题：火灾控制程序* In-house Hydrant cabinet消防
30、栓 * Connected water pipe消防水带 * Activation of automatic fire control panel in control room消防控制中心的自动火警控制箱 Control of stage fire (action to be taken system within 15 minutes)三级火灾的控制扑救行动在15分钟内进展1.Fire fighting activities扑救行动：*Chief of the government fire squad and the fire chief will mand the fire fight
31、ing activities at the fire site.政府消防队的指挥员和酒店防火责任人将在现场进展扑救行动指挥；* Extinguish the fire pletely with the joint effort of the government and the pulsory fire prevention team.政府消防队和酒店义务消防队共同协作迅速进展扑救行动；2.Fire fighting equipment灭火设备：* All the fire fighting facilities owned by the hotel.酒店所有灭火设备；* Fire engines and equipment of the Government Fire Chi
