1、安徽省职业院校技能大赛中职组酒店服务赛项英语口试题库英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点： 1. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation 2. Q: How do you check upon the guests name of the reservation A: Good evening. Under whose name was your reservation made 3. Q: Th
2、e guests need a table for 4, and they would like to dine somewhere quiet. A: Very well. This way please. Heres a window table for four overlooking the lake. Its very nice and quiet here. 4. Q: Can you explain the terms of breakfast both for adults and children in the hotel A: Sure, we offer breakfas
3、t at the rate of 128 RMB for each adult, and its free of charge for children under 6. 5. Q: The guests would love to try some Chinese food, and they ask for your advice on where to have a dinner party. A: The Rose Restaurant of our hotel serves very good Chinese food. Its on the 2nd Floor. 6. Q: Inf
4、orm the guest that the restaurant is fully booked this evening, and suggest that he book a table the same time tomorrow evening. A: Im sorry. We are fully booked this evening. How about tomorrow We still have some nice tables available for tomorrow evening. 7. Q: Ask the guests their preference for
5、the egg dishes. A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets 8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer We serve Chinese, Western, Japanese and Korean food here. 9. Q: How do you offer t
6、o take order for the guests in the eveningA: Good evening. May I take your order now / Are you ready to order now10. Q: How do you ask the guest to check his billA: Heres your bill. Please check it. The fruit combination is on the house. 11. Q: Visit the table to check if your service is satisfactor
7、y. Inform the guest the last course will be dessert A: Is everything to your satisfaction All the dishes have been served as the menu goes, except for the dessert to follow. 12. Q: Ask the guest his preference for fruit juice. A: What kind of fruit juice would you prefer We have grape juice, kiwifru
8、it juice and orange juice. 13. Q: Ask the guests choice of wine. A: Would you like a bottle of red wine to go with your Sirloin Steak 14. Q: What do you say when serving the guests their dessert A: Here is your dessert. Please enjoy. 15. Q: Ask the guest how he would like his steak prepared. A: How
9、would you like your steak done Rare, Medium or Well-done 16. Q: What is the duty of a Food and Beverage Manager A: A Food and Beverage Manager is in charge and directs the work of the Department. 17. Q: Tell the guests the general sequence of a Chinese dinner. A: Chinese dinner usually starts with c
10、old dishes and ends with a soup. 18. Q: What do you recommend if the guest orders a fresh white water fish A: May I suggest steaming the fish to retain its freshness 19. Q: How do you ask about the guests preference for buffet or a la carte service A: How would you like your dinner served A buffet o
11、r an a la carte service 20. Q: How do you ask about the guests preference for salad A: What kind of salad would you prefer We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad. 21. Q: How do you respond to a guests compliments to your service A: Thank you for your compliments. Its our greatest
12、pleasure to be of service. 22. Q: Tell the guest where to pay his bill. A: You may pay the bill at the cashiers desk. This way please. 23. Q: Ask the guest what vegetable hed like to have with his chicken. A: What vegetable would you like to go with your Roast Chicken 24. Q: What do you say in seein
13、g off the guests A: Im glad you enjoyed. Thank you for coming! Good-bye. 25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”. A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti. 26. Q: As a hostess, whats the first thing you need to find out whe
14、n the guest arrives A: I have to find out whether the guest has a reservation or not. 27. Q: What will a bartender tell the guests about Margarita A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon. 28. Q: What would you say if the guest wan
15、ts to know the business hours of your restaurant A: We provide restaurant service from 6:30 . to 10:00 . every day. 29. Q: What information do you give when introducing your restaurant to the guest A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of
16、the restaurant. 30. Q: What would you say when you want to recommend something to the guest A：May I recommend this one, madam / May I suggest you try this one, sir / Would you like to take a look at this, Miss 31. Q: After you have finished taking order for the guests, what would you say A: Thank yo
17、u. Please wait a minute. Well be back with your order soon. 32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, but he has no idea what to order, what would you recommend to him A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp,
18、 and the Stir-fried Shredded Eel with Hot Oil. : What would you say to the guest when you are recommending your house specialty A: Would you like to try our house specialty Its very popular among our guests. 34. Q: How do you respond to a guests complaint about the dish being too salty A: I will apo
19、logize and say: “Let me organize another dish for you”. 35. Q: If the guest tells you that his wife is a vegetarian, what would you say A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests. 36. Q: If a guest wonders whether he could s
20、moke at the bar, what will you probably say A: I will say “Im sorry. But smoking is not allowed anywhere inside the bar.” 37. Q: What would you ask when the guest orders whisky A: I will ask “Do you want it straight up or on the rocks” 38. Q: What is the duty of an Executive Chef A: An Executive Che
21、f decides on the items on the menus, and coordinates the preparation of the food and beverage. 39. Q: What will you do when the guest tells you that theres a miscalculation in the bill A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to t
22、he cashiers desk to correct it. 40. Q: What would you ask if the guest wants to settle his bill A: How would you like to pay In cash, by credit card, or room charge 41. Q: How do you make sure of the number of people in the dinner party A：How many people are there in your party 42. Q: How do you ask
23、 the guests who is paying for the dinner A: Do you want separated bills or just one single bill / May I know who is paying, please 43. Q: How do you ask the guests to take their seats A: Would you please take your seats 44. Q: What do you ask to see if the guest would like to have an aperitif before
24、 ordering A: Would you like an aperitif before you order / Do you care for a drink before you order 45. Q: If the guest complains that the soup is cold, what should you do A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the
25、 guest. 46. Q: What question would you ask further when the guest orders coffee A: Would you like your coffee black or white / Would you like your coffee with cream or milk 47. Q: What are the five main kinds of restaurant services A: There are mainly 5 kinds of restaurant services. They are guerido
26、n service, silver service, plate service, buffet service and takeaway service. 48. Q: Whats the standard of excellence for restaurant service in a deluxe hotel A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality. 49. Q: Tell the guests abo
27、ut the choices they have for main course. A: What would you like to have for main course We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce. 50. Q: Ask and see if the guests would like to have something for dessert. A: What would you like for dessert / What shall I brin
28、g you for dessert二、 客房中式铺床部分情景应答及答题要点： 1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest
29、, but he tells you that he prefers it later because he is busy doing some paper work, what will you say A：I will say: Thats all right. I will come back later. What time would it be convenient for you, sir 3.Q: What will you do if the guest says that she wants to use her hairdryer, but its 110 volts
30、A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is not agreeableA: Dont worry. I will adjust the air-conditioning for you.5.Q: If the g
31、uest comes to you and says he cant open the door with the key to his room, what will you doA: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellows who is making a reservation over
32、the phone.A: What kind of room would you like, Mr. Bellows We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to have his suit dry-cleaned as soon as possible. What will you do to helpA: I will suggest that he take the express laundry service. Ther
