1、最新春季成人学位英语模拟试题二 北京地区成人本科学士学位英语统一考试模拟题二 Part I Reading Comprehension (30%) Directions: There are three passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice and bla
2、cken the corresponding letter on the Answer Sheet. Passage 1 Questions 1 to 5 are based on the following passage:A year after graduation, I was offered a position teaching a writing class. Teaching was a profession I had never seriously considered, though several of my stories had been published. I
3、accepted the job without hesitation, as it would allow me to wear a tie and go by the name of Mr. Davis. My father went by the same name, and I liked to imagine people getting the two of us confused. “Wait a minute” someone might say, “are you talking about Mr. Davis the retired man, or Mr. Davis th
4、e respectable scholar?”The position was offered at the last minute, and I was given two weeks to prepare, a period I spent searching for briefcase (公文包) and standing before my full-length mirror, repeating the words, “Hello, class. Im Mr. Davis.” Sometimes I would give myself an aggressive voice. So
5、metimes I would sound experienced. But when the day eventually came, my nerves kicked in and the true Mr. Davis was there. I sounded not like a thoughtful professor, but rather a 12-year-old boy.I arrived in the classroom with paper cards designed in the shape of maple leaves. I had cut them myself
6、out of orange construction paper. I saw nine students along a long table. I handed out the cards, and the students wrote down their names and fastened them to their breast pockets as I required. “All right then,” I said. “Okey, here we go.” Then I opened my briefcase and realized that I had never th
7、ought beyond this moment. I had been thinking that the students would be the first to talk, offering their thoughts and opinions on the events of the day. I had imagined that I would sit at the edge of the desk, overlooking a forests of hands. Every student would yell. “Calm down, youll all get your
8、 turn. One at a time, one at a time!”A terrible silence ruled the room, and seeing no other opinions, I inspected the students to pull out their notebooks and write a brief essay related to the theme of deep disappointment.1. The author took the job to teach writing because _. A. he wanted to be exp
9、ected B. he had written some storied C. he wanted to please his father D. he had dreamed of being a teacher2. What can we learn about the author from Paragraph 2? A. He would be aggressive in his first class. B. He was well-prepared for his first class. C. He got nervous upon the arrival of his firs
10、t class. D. He waited long for the arrival of his first class.3. Before he started his class, the author asked the students to _. A. write down their suggestions on the paper cards B. cut maple leaves out of the construction paper C. cut some cards out of the construction paper D. write down their n
11、ames on the paper cards4. What did the students do when the author started his class? A. They began to talk. B. They stayed silent. C. They raised their hands. D. They shouted to be heard.5. The author chose the composition topic probably because _. A. he got disappointed with his first class B. he
12、had prepared the topic before class C. he wanted to calm down the students D. he thought it was an easy topicPassage 2 Questions 6 to 10 are based on the following passage:One evening in February 2007, a student named Paula Ceely brought her car to a stop on a remote road in Wales. She got out to op
13、en a metal gate that blocked her path .Thats when she heard the whistle sounded by the driver of a train. Her Renault Clio was parked across a railway line. Seconds later, she watched the train drag her car almost a kilometre down the railway tracks.Ceelys near miss made the news because she blamed
14、it on he GPS (导航仪). She had never driven the route before. It was dark and raining heavily. Ceely was relying on her GPS, but it made no mention of the crossing. “I put my complete trust in the device and it led me right into the path of a speeding train,” she told the BBC.Who is to blame here? Rick
15、 Stevenson, who tells Ceelys story in his book When Machines Fail Us, points the finger at the limitations of technology. We put our faith in digital devices, he says, but our digital helpers are too often not up to the job. They are filled with small problems. And its not just GPS devices: Stevenso
16、n takes us on a tour of digital disasters involving everything from mobile phones to wireless keyboards.The problem with his argument in the book is that its not clear why he only focuses on digital technology, while there may be a number of other possible causes. A map-maker might have left the cro
17、ssing off a paper map. Maybe we should blame Ceely for not paying attention. Perhaps the railway authorities are at fault for poor singalling system. Or maybe someone has studied the relative dangers and worked out that there really is something specific wrong with the GPS equipment. But Stevenson d
18、oesnt say. Its a problem that runs through the book. In a section on cars, Stevenson gives an account of the advanced techniques that criminals use to defeat computer-based locking systems for cars. He offers two independent sets of figures on car theft; both show a small rise in some parts of the c
19、ountry. He says that once again not all new locks have proved reliable. Perhaps, but maybe its also due to the shortage of policemen on the streets. Or changing social circumstances. Or some combination of these factors. The game between humans and their smart devices is amusing and complex. It is s
20、haped by economics and psychology and the cultures we live in. Somewhere in the mix of those forces there may be a way for a wiser use of technology.If there is such a way, it should involve more than just an awareness of the shortcomings of our machines. After all, we have lived with them for thous
21、ands of years. They have probably been fooling us for just as long.6.What did Paula Ceely think was the cause of her accident？A. She was not familiar with the road.B. It was dark and raining heavily then.C. The railway workers failed to give the signal.D. Her GPS device didnt tell her about the cros
22、sing.7.The phrase “near miss” (Paragraph 2) can best be replaced by_.A. close hit B. heavy loss C. narrow escape D. big mistake8. Which of the following would Rick Stevenson most probably agree with?A. Modern technology is what we cant live without.B. Digital technology often falls short of our expe
23、ctation.C. Digital devices are more reliable than they used to be.D. GPS error is not the only cause for Ceelys accident.9. In the writers opinion, Stevensons argument is _.A. one-sided B. reasonable C. puzzling D. well-based10. What is the real concern of the writer of this article?A. The major cau
24、ses of traffic accidents and car thefts.B. The relationship between human and technology.C. The shortcomings of digital devices we use.D. The human unawareness of technical problems.第三答案Passage 3 Questions 11 to 15 are based onthe following passage:In the more and more competitive service industry,
25、it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promot
26、e business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal. New challenges for customer care have come when people can obtain goods and services through teleph
27、one call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the “phone rage”- caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.“Many peo
28、ple do not like talking to machines,” says Dr, Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then. The aim is to make the customer feel they know you a
29、nd that you can trust them the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it do
30、ne within two) replacing a faulty product immediately; throwing in a gift voucher (购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.Aiming for customer delight is all very well, but if services do not reach the high level promised, dis
31、appointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the
32、case).Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their names, job title
