1、管理英语2历年真题汇总管理英语2一、交际用语选择正确的语句完成下面对话,并将答案序号写在答题纸上。1.Good morning, Sunshine Community Center! May I help you?_C_A. Id like to book one air ticket.B. Im glad to introduce myself to you.C. I need a plumber to repair the water pipe in my kitchen.2.Hows your mother doing?_A_A. She is very well.B. She is v
2、ery kind.C. She is doing shopping now.3._B_My name is Helen, and I was born in 1980. My major was electrical engineering.A. Tell me your name，please.B. Tell me a little bit about yourself, please.C. Tell me how old you are, please.4.Any suggestions for the project?_B_A. I need your advice on it.B. I
3、 advise you to put more hands in this project.C. Thanks for your suggestions.5.Hi, Helen, Ill have an interview tomorrow. Im afraid I cant make it._A_A. Sure, you can. Take it easy.B. Im sorry to hear that.C. Thats all right.6.Why do you look unhappy. Whats the matter?_C_A. I m satisfied with the go
4、od performance of the radio I ve just bought.B. Im glad to have bought this radio at such a price.C. I m rather disappointed with the poor quality of the radio Ive just bought.7.Our company is doing a customer service questionnaire. May I take you a moment? _B_A. It doesnt matter.B. By all means.C.
5、I have no idea.8._A_ It will take at least two weeks.A. How soon will you finish our annual report?B. How often will you finish our annual report?C. How long have you finished our annual report?9.Would you like to go to the concert with us? _C_, but I ve promised to help Jim with his Chinese. Thank
6、you all the same.A. I hate concerts B. Ill go with youC. I wish I could10.I was worried about my math, but Mr. White gave me an A. _B_A. Thats an easy course. B. Congratulations!C. Mr. White is very good.11.Can you stay here longer? _A_ , but I have to be back tomorrow.A. Id love toB. No, thank you
7、C. Im afraid not12.Your plan is perfect and I believe that it will be a great success. _B_ A. Yes, it is.B. Thank you very much.C. I dont think so.13.Would you mind answering some questions about your annual report?_C_ A. Yes, with great pleasure.B. No, Im afraid I cant make it.C. No, as long as it
8、doesnt take long.14.How do you think of the theme of our event? _A_ A. Its pretty good.B. I feel so sorry about that.C. Id like to have some tea.15.Hello, is that service center? The elevator of our apartment doesnt work. _B_ A. Oh, I dont know whats wrong with it.B. Sorry，Ill have it checked out at
9、 once.C. Ok, I see. Thank you.16.Do you mind if I record your lecture? _C_ Go ahead.A. Never mind.B. No, youd better nor.C. Not at all.二、词汇与结构1. At the end of the day, you want all attendees _C_ your event to remember this key message that youve spent a long time reinforcing.A. leave B. to leave C.
10、leaving2. He is _A_this company.A. leave B. to leave C. leaving3. Hiring a good employ may cost much money and time, _C_ , it can win much more for the company in future.A. whats more B. at last C. however4. They have disagreement _A_ the plan of celebrating the founding of the community.A. on B. in
11、C. /5. The quality of questionnaire will _B_ how much information we know from our customers.A. effectB. affectC. take6. It is only by agreeing with their view point and _A_ that you will resolve the situation and send the customer away happy.A. suggesting a possible solutionB. suggest a possible so
12、lutionC. suggested a possible solution7. The new year is just _B_ .A. in cornerB. around the cornerC. outside the corner8. Look ! _B_A. Here are the bus comes.B. Here comes the bus.C. The bus here come.9. The music _C_ like the singing of a bird.A. hears B. listensC. sounds10. American young people
13、would rather _A_ advice from strangers.A. get B. gettingC. got11. The success of our event is _A_to the sponsor.A. relatedB. basedC. intended12. We _A_ it very much that you ve come to give us a timely ride. Otherwise we would miss the train.A. appreciateB. expectC. promise13Im writing to _C_ a posi
14、tion as a computer engineer in your company.A. thank forB. wait forC. apply for14You need to _A_ those questionnaire papers for your company.A. hand outB. hand inC. hand on15You must _A_ the annual certification of employment online within 15 days.A. submitB. omitC. commit16. Hiring the right employ
15、ee _C_ you a thousand times over in high employee morale.A. pays. offB. take. offC. pays. back17. Our workers have been checking the heating system since you called us. I_C_ you it will perform well soon.A. argueB. affect C. assure18. Questionnaires are not suitable _B_ some people.A. inB. forC. wit
16、h19. We should keep in mind _B_ the feedback is very helpful for planning future meetings and events.A. whatB. that C. when20. The investor should be aware of the limitations of the financial statement analysis _A_ the annual report.A. based onB. basing onC. base on21. Under no circumstance _B_ to t
17、ell lies to the public.A. the companies are allowedB. are the companies allowedC. the companies will allow22. _A_ a company really wants is a candidate has the right skills. A. What. thatB. What. whatC. That. that23. He is _A_ this company.A. in charge ofB. in the charge ofC. under the charge of24.
18、The more information you can get , _C_ in your field.A. the more competitive will you beB. you will be the more competitiveC. the more competitive you will be25.You can try these methods to keep your interview anxiety _A_ control.A. underB. onC. with26One day, our dreams will _B_ reality.A. turn out
19、B. turn intoC. turn away27.I dont know _A_. I just arrived here two minutes ago.A. whats going onB. how is going onC. who is going on30Write the telephone number down _B_ you forget.A. on caseB. in caseC. under case31_C_ you prepare cross training plans, you need to consider both the company benefit
20、s and the employee benefits.A. AlthoughB. Even ifC. As32. We think that Smith should be told about his _C_ condition as soon as possible.A. physicB. physicsC. physical33. _B_ the feedback is very helpful for planning future meetings and events.A. GetB. GettingC. To get34. _A_ face-to-face interviews
21、, questionnaires are cheaper for collecting data from a large number of respondents.A. Compared toB. ComparingC. Compare35. Our company will _C_ the customers suggestions.A. respondB. be responding toC. respond to 36. This involves _B_ the high-level reasoning behind your intentions for the event.A.
22、 identifyB. identifyingC. identified37. People _C_ find useful information from the annual report.A. had toB. daredC. could38. The enemy has strengthened their _B_ position.A. protectiveB. defensiveC. offensive39. More than 30 people _A_ the position. A. applied forB. applied toC. applied in40. They
23、 promised _C_ the car for us.A. repairingB. repairedC. to repaired41. Whose textbook is this?It _B_Johns. It has his name on it.A. cant beB. must beC. might be42. These tips may help you avoid _B_ bad employees for your company.A. to hireB. hiringC. hire43. Customers _C_ refuse to filling the questi
24、onnaire are not permitted to buy the product.A. whatB. whichC. who44. I have coffee _A_ breakfast time.A. atB. inC. on45. The heating system of our apartment broke down so I made a_B_call to the community service center.A. discussionB. complaintC. praise46. Where are you used to _C_ vegetables?A. bu
25、yB. boughtC. buying47. He says what he thinks and does what he wants to do, _B_other peoples feelings.A. according toB. regardless ofC. because of48. We should take the degree _B_ account when we recruit a new secretary.A. withB. intoC. of49. Lets _A_ our planA. start B. startedC. starting50. I didn
26、t do _C_ last week.A. nothingB. somethingC. anything51. If I _C_ you, I _ more attention to the independent auditors report and financial statements in the annual report.A. was; shall payB. am; will payC. were; would pay52 We feel _A_ with the inconvenience the service center brought us.A. disappoin
27、tedB. worriedC. surprised53. You must _A_ the annual certification of employment online within 15 days.A. submitB. omitC. commit三、阅读理解Passage 1 根据原文选一个正确答案Angry customers tend to aim their dissatisfaction and complaints at staff me embers. If this happens to you, you should remember that they are ac
28、tually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angr
29、y customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be tak
