1、酒店英语3餐饮部Unit Three FoodBeverage Service 餐饮部第一节 Table Booking 餐饮预定.New words &expressions 1.headwaiter 侍者领班2.lectern (服务员)放订单的小台架；讲桌，教堂中的讲经桌3. take order 4 .menu n 5 .rare adj.6.mediummi:dim adj./n中间的；（三角形）中线 7. dress code 8. specialty spelti 9. wine list 10.leftovers n 剩饭菜 leftover adj.剩余的，吃剩的. Meth
2、ods of Cooking.Dialogs1. A Reservation for Four(W=Waiter, G=Guest)Mr. and Mrs. Smith are visiting Xian. They want to reserve a table for dinner.Waiter: The Oriental Restaurant. May I help you?G: Id like to reserve a table for four.W: For what time, sir?G: 6:30 this evening.W: I am terribly sorry, si
3、r. All the tables are reserved until 7:30.G: Why is this?W: Well, sir, a big group is arriving at six. Would a reservation for 7:30 be too late?G: Yes, Im afraid so.W: May I suggest our coffee shop, sir? I am sure they will have tables available.G: All right. Ill try the coffee shop, sir? Could you
4、transfer my call? W: Sure. Please hold on, sir. Ill put you right through.G: Thank you very much.W: Coffee shop, may I help you?G: Yes, I want a table for four tonight at 6:30. W: Very well, sir. A table for four at 6:30. May I know your name, please?G: Mr. Smith.W: Thank you for calling, Mr. Smith.
5、 I have reserved a table in your name.G: Thank you very much. Good-bye.2. Ordering a MealMr. Barton has made a reservation in the restaurant and now he is in the restaurant.(W=Waitress，M=Mr. Barton)Waitress: Good evening, Sir. Have you got a reservation?Mr. Barton: Yes. For 7:00. The name is Barton.
6、Waitress: (The Waitress checks the list on her lectern) could you follow me, please? (The guest follows the waitress to his table) Will this table be all right?Mr. Barton: This table is just by the dance floor. Could we have another one?W: Please come this way. (The guest is taken to the table in th
7、e back) Here is the menu.M: Thank you.W: May I have your order?M: Yes, Ill have a steak and chips, please.W: How would you like your steak, rare, medium, or well-done?M: Id like mine well-done.W: Would you like your steak with a baked potato or French fries?M: French fries, please.W：Would you care f
8、or a salad, Sir?M: Yes, I want a Russian salad.W: And what would like to drink with your meal?M: Id like to order wine.W: Ill bring the wine list right away.3. Booking a Table at a Restaurant Contents: A headwaiter is receiving a telephone call from a local customer to book a table for tonight.Staff
9、: Good morning. Best Food Restaurant .May I help you?Customer：Id like to reserve a table in your Sichuan Restaurant. Staff: What time is it for?Customer：Well come around eight oclock tonight.Staff: Im sorry. We have so many guests this evening.Customer：How long is the wait?Staff: Nine oclock should
10、be OK.Customer：Well, please go ahead with the reservation.Staff: How many in your party, sir?Customer：We are group of six.Staff: Its OK. Your name, please?Customer：My name is Peter Yang. By the way, wed like a table with a view of the garden.Staff: No problem, Mr. Yang. Smoking or non-smoking?Custom
11、er：Non-smoking.Staff: Very good.Customer：Do you have a dress code? Should the ladies wear formal dresses?Staff: No jeans, please.Customer：Thank you for your help.Staff: My pleasure. Were looking forward to seeing you. . Procedures of restaurant service1. How to receive table bookingsWhen would you l
12、ike your table, sir?What time would you have your dinner, sir? For what time, sir/madam? For how many people?How many people are there in your party? Could you please tell me the number of diners?May I have your name /telephone number, please? Your name/telephone number, please?Any other requirement
13、s? Anything special, please?So its Mr. White, a table for five at 6:30 this evening .Am I right?A table nears the window for Mrs. White for 3 at 12:00. Am I right?2. How to usher customersLet me show you the way. Please follow me. Ill bring you there.Ill walk you over. This way, please. Follow me, p
14、lease. Would you come this way, please? Would you come with me, please?3. How to take ordersMay I take your order now, sir/madam? What would you like to order? Any other food youd like to order tonight?How would you like your steak cooked today? May I repeat your order? Please wait a few minutes for
15、 preparation.4. How to recommend food and drinksI recommend .Our daily specialties are. steamed crab and braised pork with brown sauce.The chefs specialties are.What/how about trying some chicken?5. How to check the bills.How would you like to pay? How would you like to pay your bill, sir?How would
16、you like to settle your bill/account? In cash or by credit card or with check, sir? Whats your way/method of payment?The charge amount here is for the steak you ordered. This is the service charge.This is your bill, sir. You are welcome to come again.Useful Sentences used in foreign restaurant 在国外餐厅
17、点餐必须掌握的20句英语1、请给我菜单。 May I have a menu, please？ 2、是否有中文菜单？ Do you have a menu in Chinese？ 3、在用晚餐前想喝些什麼吗？ Would you like something to drink before dinner？ 4、餐厅有些什麼餐前酒？ What kind of drinks do you have for an aperitif？ 5、可否让我看看酒单？ May I see the wine list？ 6、我可以点杯酒吗？ May I order a glass of wine？ 7、餐厅有那几
18、类酒？ What kind of wine do you have？ 8、我想点当地出产的酒。 Id like to have some local wine. 9、我想要喝法国红酒。 Id like to have France red wine. 10、是否可建议一些不错的酒？ Could you recommend some good wine？ 11、我可以点餐了吗？ May I order, please？ 12、餐厅最特别的菜式是什么？ What is the specialty of the house？ 13、餐厅有今日特餐吗？ Do you have todays speci
19、al？ 14、我可以点与那份相同的餐吗？ Can I have the same dish as that？ 15、我想要一份开胃菜与排餐(鱼餐)。 Id like appetizers and meat (fish) dish. 16、我正在节食中。 Im on a diet. 17、我必须避免含油脂(盐份/糖份)的食物。I have to avoid food containing fat (salt/sugar). 18、餐厅是否有供应素食餐？ Do you have vegetarian dishes？ 19、你的牛排要如何烹调？ How do you like your steak？
20、 20、全熟(五分熟/全生)。 Well done (medium/rare), please. FoodBeverage Event OrderDressing to be passedChickenSauce with fresh vegetableWheat rolls Sour dough and cheese biscuitsFreshly brewed regular teas Iced teaBeverage:Wine with lunch to be advisedSetupFloor plan to be provided72” Rounds of 10 and 122 Re
21、gistration tables outside of Jingtai HallHead Table for 8Linen: linen color to be advisedAudiovisual Requirements: Table Top Podium and MikeAll food & beverage prices are subject to 20% service chargeA guarantee figure must be given 48 hours prior to the function. If the count is not received at tha
22、t time, the organizer will use the estimated figure as the final guarantee.Arrangement Accepted by: 第二节 Food & Beverage Breakfast 早餐Preview早餐BREAKFAST(6:30-9:30AM) Continental Breakfast 欧陆式早餐 42.00Choice of juice(orange juice, grapefruit juice , pineapple juice, tomato juice )各式果汁：橙汁、西柚汁、菠萝汁、 番茄汁（任选
23、一）Croissants, Danish pastries, or toast with butter and jam牛角包、丹麦包、土司配牛油及果酱（任选一）Coffee or tea咖啡或茶H: Good morning, sir. A table for one?G: Yes, please.H: This way, please. Will this table be all right?G: Thats fine.H: Here is the menu. Take your time.W: Are you ready to order now?G: Yes, Id like to h
24、ave a continental breakfast.W: Certainly, sir. What kind of juice would you like, orange or grapefruit?G: Orange. And Id like some toast.W: How would you like it, light or dark?G: Light.W: Would you like tea or coffee?G: Coffee.W: Will there be anything else?G: No, thats all.W: Just a moment, please
25、.2. American Breakfast An American breakfast (美式早餐) is also called “full breakfast”. It usually contains fruit juice, two eggs, meat (ham, bacon or sausage), bread (toast, rolls, or croissants), and coffee (tea or milk).W: Good morning, sir. May I take your order now?G: Yes, Id like an American brea
26、kfast.W: Certainly, sir. Which juice would you like?G: Pineapple, please.W: How would you like your eggs?G: Fried , turned over.W: We serve ham, bacon or sausage with eggs. Which do you prefer?G: Bacon.W: And would you like rolls or toast?G: Light toast, please.W: Tea or coffee?G: Tea, with lemon.W:
27、 Will there be anything else?G: No, thats all.W: An American breakfast with pineapple juice, fried eggs turned over, bacon, toast and tea. Please wait a moment. Ill bring them right away.3. Chinese Breakfastsoy-bean milk deep-fried dough sticks; dumplings; tea-flavored egg toasted sweet potatoes boi
28、led corn.Readings1. Bacon and EggsEggs and some form of pork usually bacon, but often sausage or ham- constitute the traditional American breakfast. A doctor from Georgia even teased to rename the United States as “the Republic of Porkdom”. And in spite of the introduction of the steak onto restaura
29、nt menus, the 300-year-old mania for eating pork with eggs lives on today.Why eggs? Eggs probably became popular at breakfast because they are freshest when just got from the roosting.Nowadays, this large mealtraditional American breakfast is served mainly in hotels and is very popular with foreign
30、visitors. Americans may eat this big breakfast at weekends or on occasions but prefer a smaller, healthier meal to start a normal day.2. Table MannersTable manners are important at a Western dinner party. Knowing them will help you make a good impression. Having good table manners means knowing, for
31、 example, how to use the knives and forks, when to drink a toast and how to behave at the table.Always lay your napkin on your laps. Never fasten it on your collar or rumple it in your hands. Use a corner of it to wipe off your lips or fingers if greasy or dirty.Do not put much food in your mouth at a time. Keep your lips closed while you are chewing. And as long as there is food in your mouth, do not try to talk.The easiest way to keep good manners is to do what the hostess does. ExerciseRole play
