企业成熟度及流程成熟度模型.docx
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企业成熟度及流程成熟度模型.docx
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企业成熟度及流程成熟度模型
企业成熟度及流程成熟度
一、企业成熟度
英文E1E2E3E4
Leadership
Awareness
Theenterprise'sseniorexecutiveteamrecognizestheneedtoimproveoperationalperformancebuthasonlyalimitedunderstandingofthepowerofbusinessprocesses
Atleastoneseniorexecutivedeeplyunderstandsthebusinessprocessconcept,howtheenterprisecanuseittoimproveperformance,andwhatisinvolvedinimplementingit.
Theseniorexecutiveteamviewstheenterpriseinprocesstermsandhasdevelopedavisionoftheenterpriseanditsprocesses
Theseniorexecutiveteamseesitsownworkinprocesstermsandperceivesprocessmanagementnotasaprojectbutasawayofmanagingthebusiness.
Alignment
Theleadershipoftheprocessprogramliesinthemiddlemanagementranks
Aseniorexecutivehastakenleadershipof,andresponsibilityfor,theprocessprogram.
Thereisstrongalignmentintheseniorexecutiveteamregardingtheprocessprogram.Thereisalsoanetworkofpeoplethroughouttheenterprisehelpingtopromoteprocessefforts.
Peoplethroughouttheenterpriseexhibitenthusiasmforprocessmanagementandplayleadershiprolesinprocessefforts
Behavior
Aseniorexecutiveendorsesandinvestsinoperationalimprovement
Aseniorexecutivehaspubliclysetstretchperformancegoalsincustomertermsandispreparedtocommitresources,makedeepchanges,andremoveroadblocksinordertoachievethosegoals.
Seniorexecutivesoperateasateam,managetheenterprisethroughitsprocesses,andareactivelyengagedintheprocessprogram.
Themembersoftheseniorexecutiveteamperformtheirownworkasprocesses,centerstrategicplanningonprocesses.,anddevelopnewbusinessopportunitiesbasedonhigh-performanceprocess
Style
Theseniorexecutiveteamhasstartedshiftingfromatop-down,hierarchicalstyletoanopen,collaborativestyle
Theseniorexecutiveteamleadingtheprocessprogramispassionateabouttheneedtochangeandaboutprocessasthekeytoolforchange
Theseniorexecutiveteamhasdelegatedcontrolandauthoritytoprocessownersandprocessperformers
Theseniorexecutiveteamexercisesleadershipthroughvisionandinfluenceratherthancommandandcontrol
Culture
Teamwork
Teamworkisprojectfocused,occasional,andatypical.
Theenterprisecommonlyusescross-functionalprojectteamsforimprovementefforts
Teamworkisthenormamongprocessperformersandiscommonplaceamongmanagers
Teamworkwithcustomersandsuppliersiscommon-place
CustomerFocus
Thereisawidespreadbeliefthatcustomerfocusisimportant,butthereislimitedappreciationofwhatthatmeansThereisalsouncertaintyandconflictabouthowtomeetcustomers'needs.
Employeesrealizethatthepurposeoftheirworkistodeliverextraordinarycustomervalue
Employeesunderstandthatcustomersdemanduniformexcellenceandaseamlessexperience
Employeesfocusoncollaboratingwithtradingpartnerstomeettheneedsoffinalcustomers.
Responsibility
Accountabilityforresultsrestswithmanagers.
Frontlinepersonnelbegintotakeownershipofresults
Employeesfeelaccountableforenterpriseresults.
Employeesfeelasenseofmissioninservingcustomersandachievingever-betterperformance
AttitudeTowardChange
Thereisgrowingacceptanceintheenterpriseabouttheneedtomakemodestchange
Employeesarepreparedforsignificantchangeinhowworkisperformed
Employeesarereadyformajormultidimensionalchange
Employeesrecognizechangeasinevitableandembraceitasaregularphenomenon
Expertise
People
Asmallgroupofpeoplehasadeepappreciationforthepowerofprocesses.
Acadreofexpertshasskillsinprocessredesignandimplementation,projectmanagement,communications,andchangemanagement
Acadreofexpertshasskillsinlarge-scalechangemanagementandenterprisetransformation
Substantialnumbersofpeoplewithskillsinprocessredesignandimplementation,projectmanagement,programmanagement,andchangemanagementarepresentacrosstheenterpriseAformalprocessfordevelopingandmaintainingthatskillbaseisalsoinplace
Methodology
Theenterpriseusesoneormoremethodologiesforsolvingexecutionproblemsandmakingincrementalprocessimprovements
Processredesignteamshaveaccesstoabasicmethodologyforprocessredesign
Theenterprisehasdevelopedandstandardizedaformalprocessforprocessredesignandhasintegrateditwithastandardprocessforprocessimprovement
Processmanagementandredesignhavebecomecorecompetenciesandareembeddedinaformalsystemthatincludesenvironmentscanning,changeplanning,implementation,andprocess-centeredinnovation
Governance
Processmodel
Theenterprisehasidentifiedsomebusinessprocesses.
Theenterprisehasdevelopedacompleteenterpriseprocessmodel,andtheseniorexecutiveteamhasacceptedit
Theenterpriseprocessmodelhasbeencommunicatedthroughouttheenterprise,isusedtodriveprojectprioritization,andislinkedtoenterprise-leveltechnologiesanddataarchitectures
Theenterprisehasextendeditsprocessmodeltoconnectwiththoseofcustomersandsuppliers.Italsousesthemodelinstrategydevelopment
Accountability
Functionalmanagersareresponsibleforperformance,projectmanagersforimprovementprojects
Processownershaveaccountabilityforindividualprocesses,andasteeringcommitteeisresponsiblefortheenterprise'soverallprogresswithprocesses
Processownersshareaccountabilityfortheenterprise'sperformance
Aprocesscounciloperatesastheseniormostmanagementbody;performersshareaccountabilityforenterpriseperformance;andtheenterprisehasestablishedsteeringcommitteeswithcustomersandsupplierstodriveinterenterpriseprocesschange
Integration
Oneormoregroupsadvocateandsupportpossiblydistinctoperationalimprovementtechniques
Aninformalcoordinatingbodyprovidesneededprogrammanagementwhileasteeringcommitteeallocatesresourcesforprocessredesignprojects.
Aformalprogrammanagementoffice,headedbyachiefprocessofficer,coordinatesandintegratesallprocessprojects,andaprocesscouncilmanagesinterprocessintegrationissues.Theenterprisemanagesanddeploysallprocessimprovementtechniquesandtoolsinanintegratedmanner
Processownersworkwiththeircounterpartsincustomerandsupplierenterprisestodriveinterenterpriseprocessintegration
中文
Leadership
领导力
Awareness
了解
Theenterprise'sseniorexecutiveteamrecognizestheneedtoimproveoperationalperformancebuthasonlyalimitedunderstandingofthepowerofbusinessprocesses
企业高管层意识到有必要改善运营业绩,但对业务流程的作用的认识有限。
Atleastoneseniorexecutivedeeplyunderstandsthebusinessprocessconcept,howtheenterprisecanuseittoimproveperformance,andwhatisinvolvedinimplementingit.
至少有一名高管深入理解业务流程概念,知道企业可以如何用业务流程来提高绩效以及流程实施会涉及哪些方面。
Theseniorexecutiveteamviewstheenterpriseinprocesstermsandhasdevelopedavisionoftheenterpriseanditsprocesses
高管层从流程角度来审视企业,并为企业及其流程制定了愿景。
Theseniorexecutiveteamseesitsownworkinprocesstermsandperceivesprocessmanagementnotasaprojectbutasawayofmanagingthebusiness.
高管层从流程角度来审视自己的工作,并将流程管理视为管理企业的一种方式,而不仅仅是一个项目。
Alignment
协调
Theleadershipoftheprocessprogramliesinthemiddlemanagementranks
由中层管理层人员领导流程项目力
Aseniorexecutivehastakenleadershipof,andresponsibilityfor,theprocessprogram,
由高管来领导流程项目,并对此负责
Thereisstrongalignmentintheseniorexecutiveteamregardingtheprocessprogram.Thereisalsoanetworkofpeoplethroughouttheenterprisehelpingtopromoteprocessefforts.
高管层对流程项目的看法高度一致。
企业各层都有许多员工协助推动流程再造。
Peoplethroughouttheenterpriseexhibitenthusiasmforprocessmanagementandplayleadershiprolesinprocessefforts
企业各级员工都对流程管理表现出极大热忱,并在流程再造中发挥领导作用。
Behavior
行为
Aseniorexecutiveendorsesandinvestsinoperationalimprovement
由一位高管支持并适当参与流程改进
Aseniorexecutivehaspubliclysetstretchperformancegoalsincustomertermsandispreparedtocommitresources,makedeepchanges,andremoveroadblocksinordertoachievethosegoals.
由一位高管从客户利益出发已经公开设定长远的流程绩效目标,并准备投入资源,进行深刻变革,排除障碍,以达成这些目标。
Seniorexecutivesoperateasateam,managetheenterprisethroughitsprocesses,andareactivelyengagedintheprocessprogram.
高管们以团队形式开展工作,通过流程管理企业,并积极参与流程项目。
Themembersoftheseniorexecutiveteamperformtheirownworkasprocesses,centerstrategicplanningonprocesses.,anddevelopnewbusinessopportunitiesbasedonhigh-performanceprocess
高管层成员以流程方式开展自己的工作,以流程作为战略规划的重心,并在高绩效流程的基础上发掘新的商业机会
Style
风格
Theseniorexecutiveteamhasstartedshiftingfromatop-down,hierarchicalstyletoanopen,collaborativestyle
该高管层开始由自上而下的层级管理风格向开放、合作的风格转变
Theseniorexecutiveteamleadingtheprocessprogramispassionateabouttheneedtochangeandaboutprocessasthekeytoolforchange
领导流程项目的高管深信变革的必要性并将流程作为变革的关键工具。
Theseniorexecutiveteamhasdelegatedcontrolandauthoritytoprocessownersandprocessperformers
高管层将控制权和职权授予流程负责人和流程执行者
Theseniorexecutiveteamexercisesleadershipthroughvisionandinfluenceratherthancommandandcontrol
高管层通过愿景和影响力而不是命令和控制来发挥其领导力
Culture
文化
Teamwork
团队合作
Teamworkisprojectfocused,occasional,andatypical.
团队合作只见于项目工作中,其他场合很少进行并非常规活动。
Theenterprisecommonlyusescross-functionalprojectteamsforimprovementefforts
企业内普遍采用跨职能项目小组以实施改进项目
Teamworkisthenormamongprocessperformersandiscommonplaceamongmanagers
团队合作是流程执行者惯常方式,在管理者中间也是司空见惯。
Teamworkwithcustomersandsuppliersiscommonplace
与客户、供应商进行团队合作已是屡见不鲜
CustomerFocus
客户至上
Thereisawidespreadbeliefthatcustomerfocusisimportant,butthereislimitedappreciationofwhatthatmeansThereisalsouncertaintyandconflictabouthowtomeetcustomers'needs.
员工普遍认识到客户至上的重要性,但对于其内在含义却不甚了解,在如何满足顾客的需求问题上也存在不确定性和意见分歧。
Employe
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- 关 键 词:
- 企业 成熟度 流程 模型